FAQ

Frequently asked questions

When do I receive my order?


Typically your order will arrive to you within 3-5 business days. *Please note due to COVID-19 there may be delays. If you do not receive an order after 2 weeks please contact us at hello@oorichingoo.com




Where do you ship from?


All our orders are shipped from California, USA.




What is your shipment method?


All our packages are shipped with tracking through USPS.




Do you ship worldwide?


At the moment we only ship within the United States.




What is your return and exchange policy?


There are no returns or exchanges. However if your product is damaged or lost please contact us at hello@oorichingoo.com and we will assist you with any issues there.




Can I cancel/change my order?


Typically we cannot cancel or change your order but if you have any concerns about your order please contact us at hello@oorichingoo.com




Do you offer promotional/affiliate opportunities?


We are open to working with the community to connect with more customers. If you are interested in collaborating please contact us at hello@oorichingoo.com




What payment methods are accepted?


We accept most major credit cards and Paypal.




What currency do you use?


All our products are listed in USD.





For any other questions and concerns please contact us at hello@oorichingoo.com